Stressful patient call? Have a SODA!

  It may appear to be easy to spend the whole day on the phone with patients, but any medical office professional who has the responsibility of contacting patients for customer service or billing reasons knows better. Handling patient issues … Continue reading

NY Attorney General overhauls credit reporting agencies

The nation’s three leading national credit reporting agencies have entered into an agreement that requires the companies to improve credit reporting accuracy, overhaul their dispute procedures and provide greater protections for consumers. The National Consumer Assistance Plan was developed by Experian, … Continue reading

FAQ: When Can I Send a Patient to Collections?

FAQ: When can I send a patient to collections? Answer: You can send a patient to collections at any time. Payment for services rendered is due at time of service or shortly after patient responsibility determination. Best Practices: There is … Continue reading

Co-Pay vs. Candy Crush

  It is the mantra of practice managers and revenue cycle managers, and the headline of industry articles daily: collecting at time of service is important. But why? You are competing with Facebook and Candy Crush. With the introduction of … Continue reading