All calls are recorded and available to our clients for quality assurance and peace of mind. In the event you wish to hear a phone call conversation between your patient and one of our representatives from either OutReach or Berks Credit & Collections, we make it available to you upon request. With our voice recorded technology, you can trust that your patients are in good hands and are up-to-date about care and payment.
How your organization can benefit from VRT:
- Accurate data
- Eliminate medical errors
- Increase productivity
- Inspire patient confidence
Our full time on-site trainer will also use recorded calls for training purposes.