Whether you run a large hospital, a mid-sized medical facility, or a single-provider practice, you will find that slow-paying patients will be everywhere and can be a great source of frustration in the healthcare accounts receivable world. In addition to managing slow-paying patients, dealing with patients whose medical debts are unpaid can be even more frustrating because you are unable to contact them for payment. Incorrect or missing demographic information in patient accounts are called skips and often impede the collections process from moving forward. Healthcare organizations facing this problem should consider the benefits of skiptracing – a process that locates missing information on a patient who has either skipped out on their obligation or simply cannot be located.
Often times when bad addresses and disconnected phone numbers show up on patient accounts, it can seem nearly impossible for patient account representatives to communicate with patients. Due to this common occurrence in the medical industry, skiptracing has become a fundamental resource in revenue cycle management. Skiptracing involves using basic demographic information in the patient’s file, such as Social Security number, date of birth, driver’s license number, spousal information, former addresses and employment to search through public records, online directory assistance databases, and national change of address databases. The goal is to find missing or erroneous patient information to help medical practices in the debt collection process.
Many employees at medical practices and healthcare facilities have had the experience of calling a patient and hearing a recording that says the dialed number is no longer in service. Similarly, healthcare facilities receive numerous returned letters each month, either because the patient has moved or there was a typo or misprint in the mailing address. By utilizing skiptracing resources your practice’s healthcare accounts receivable reps will be able to locate patients’ missing information, which will ultimately lead to an increase in revenue and a more efficient collection process.
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This information is not to be construed as legal advice. Legal advice must be tailored to the specific circumstances of each case. Although we attempt to provide up-to-date information, laws and regulations often change. We make no claims, promises, or guarantees about the accuracy or completeness of this document.For legal advice, please consult an attorney.