Our Comprehensive Skiptrace Program

Tracking down missing or incorrect patient demographic information can be costly because it stops and delays the collections process.  Skiptracing is known as the process of looking and finding this missing patient information.  

Research has shown that as many as 35% of delinquent debtors move each year and 50% of all collection accounts require some form of skiptrace technology.  Whether you run a large hospital, a mid-sized medical facility, or a single-provider practice,  all healthcare organizations should consider the benefits of skiptracing.  

How your organization can benefit from our skiptrace program:

National Change of Address (NCOA) updates

  • Allows you to reach more patients by obtaining their current address.

Standardize mail for United States Parcel Service formats

  • Standardizes addresses based on United States Parcel Service (USPS) formats to help avoid statements being returned for reasons such as “Undeliverable As Addressed” or “No Such Street Address.” The estimated cost of creating and sending a single statement is $10. We only send statements to addresses ensured for delivery so your medical organization saves money on lost statements.

Bankruptcy and Deceased Scrubbing

  • Searches for bankruptcy filings and date of death records. Ensures compliance according to laws and regulations regarding letter and phone communication with consumers.

Phone and Address Scrubbing

  • Updates demographic information continuously so that you don’t have to spend time and office expenses trying to find “missing” patients. Send as many patient accounts for demographic scrubbing as you like – you will only be charged for the accounts that are updated with new information.

For a downloadable pdf about OutReach’s skiptracing technology, please click here.

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